Complaints

Dear Customer,

Our relationship with you is important to us. At SICO Capital, we are committed to providing innovative products and services that meet your evolving investment needs, while upholding the highest ethical and professional standards.

If at any time you feel that our level of service does not meet your expectations, please let us know by submitting a complaint through our [online complaint form] or by downloading and completing the official complaint form and sending it to the Complaint Officer at complaints@sicocapital.com

To ensure proper handling and tracking, we encourage you to use the company’s official complaint form. However, all complaints—whether submitted using the form or otherwise—will be reviewed and handled fairly, promptly, and in accordance with regulatory requirements.

Complaint Officer

 +966 11 521 3826 

All complaints will be acknowledged in writing within two (2) working days of receipt. SICO Capital aims to provide a satisfactory resolution to your complaint promptly and efficiently, with a final response guaranteed within seven (7) working days from the date of receipt.

If you believe there is a conflict of interest in how your complaint is being handled by the Client Relations Department, or if the resolution provided does not meet your expectations, you may escalate the matter to SICO Capital’s Chief Executive Officer.

Should you remain dissatisfied, you may contact the Capital Market Authority (CMA) at the following address: